Refund policy

Cancellation, Returns & Exchanges

We hope you are delighted with your purchase. However, if you wish to cancel or return your order, you have 14 days from receipt of goods to contact us.

To initiate a return, email shop@nspca.ie with your order number and reason for return.

Please return items in their original, unused condition and packaging to:

National SPCA (NSPCA)
Mount Venus Road
Rathfarnham
Dublin
D16 F9C4
Ireland

Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect.

Refunds (excluding shipping fees) will be made to your original payment method within 14 working days of receipt of the returned item.

Exchanges are possible, subject to stock availability, once the returned goods have been inspected.