Changed your mind about something you ordered from the NSPCA Shop? No problem.
Under Irish consumer law, when you purchase goods from us online, you generally have the right to cancel your order within 14 days of receiving your goods, without having to give a reason.

If you would like to withdraw from your purchase, please contact us in writing within the 14-day cancellation period. You can do this by completing our Withdrawal Form below.

Please note:

• Your 14-day cancellation period begins on the day after you receive your order.
• You must notify us that you wish to cancel within this 14-day period.
• Once you have notified us that you wish to cancel, you have a further 14 days to return the goods to us.
• Please ensure that returned items are unused and, where possible, in their original packaging.
• You are responsible for the direct cost of returning the goods unless the goods are faulty, incorrect or otherwise not in conformity with your order.
• We may wait to issue your refund until we have received the returned goods or you provide evidence that you have sent them back, whichever happens first.
• Once the returned goods have been received and processed, your refund will be made using the original payment method, unless otherwise agreed.
  

Products That Cannot Be Withdrawn

The right to cancel does not apply to certain types of products. These may include:

• Donations of any kind
• Downloads such as webinars or ecards
• Personalised or custom-made products or customised cards
• Food or any perishable items
• Sealed products that are not suitable for return for health or hygiene reasons where the seal has been broken.
• Other products or services where an exclusion applies under Irish consumer law.
  

If you are unsure whether your purchase is eligible for cancellation, please contact us before returning your order.

How to Withdraw Your Order

To exercise your right to withdraw, please complete the Withdrawal Form below and submit it to us within 14 days of receiving your order.